Alison Clarke

ESalon is a great concept in theory, but falls short.

If you're reading this from Ireland, the shipping takes 12 days to arrive from the day your order is dispatched.

I had to tweak my colour as it wasn't covering greys (which I dont mind, and almost expect this when trying a new colour). But it took weeks to sort out & get adjusted. Customer service take days to reply, and eventually when your colour is reformulated it takes weeks to arrive.

Im cancelling my subscription. I wish the company would sort out the logistics end of things, because it could be great if they tightened up their customer service & lead time on getting colour to customers.

I bought my kit & it arrived within 48 hours. Gorgeous packaging (it felt like Christmas opening the box!) I had stopped getting my nails done as it became too expensive & time consuming to get to appointments every 3-4 weeks. With the kit it explains how to get salon-like nails with short videos. I love my kit and look forward to trying out all the gorgeous colours ❤️