Heather Reasoner

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Due to the high demand for this product, it requires a longer preparation time. We are committed to enhancing our shipping efficiency to ensure a smoother and faster delivery process. Our goal is to provide you with a seamless and enjoyable shopping experience. Thank you for your patience and understanding!

We strive to provide high-quality products that match the images and descriptions on our website.Could you please share pictures of what you received? This will help us understand the issue better and assist you with the next steps. Please know that we take your feedback seriously and will pass it on to our product team to ensure improvements are made.

Once again, we deeply apologize for the inconvenience caused, and we appreciate your patience while we resolve this matter.

Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@anniecloth.com. We will respond within 24 hours.

Kind regards,
Tracy
ANNIECLOTH

Dear Customer,

Thank you for reaching out and sharing your concerns regarding your recent order. We sincerely appreciate your feedback and the time you've taken to communicate your experience with us.

The item you selected is one of our best-selling products, and due to high demand, it requires a bit more time to restock and prepare for shipment. We completely understand that waiting longer than expected can be frustrating, and we truly appreciate your patience during this time.

Please rest assured that we are doing everything we can to expedite the process. As soon as your item is shipped, we will provide you with the tracking number and delivery details.

Additionally, we want to clarify that our customer service is completely free. You can contact our official customer support through the chat icon located in the bottom right corner of our website without any extra charges.

We value your patience and appreciate your understanding during this time.

Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@anniecloth.com. We will respond within 24 hours.

Kind regards,
Tracy
ANNIECLOTH