Karen Welsh

Very quick delivery. Items packaged appropriately.
Very good quality instruments.
One of my items was slightly damaged, the response from the company was very fast and efficient.
Highly recommend this company as I had a very poor experience with a different German company. I'm so happy I found Gear4music!!

I am so disappointed.
I ordered instruments early January, they arrived Broken DHL took them back as the damage was obvious.
I contacted Thomann who put all the responsibility on me, to get photographs and investigate with DHL.

DHL redelivered the same damaged package the next day.
I took photos sent to Thomann, I complained that DHL lied and said the item could not be delivered, when it was.

Eventually I waited for replacement instruments, so weeks later DHL delivered again, again the vox was damaged the items were broken.

I emailed Thomann who assured me a replacement was on its way too me, which was a lie, no replacement was sent.

Customer service don't seem to track the history of your issue, therefore it's frustrating starting with a new person each day.

Thomann didn't seem interested in investigating DHL.

I'm sad about this as I believe Thomann products are a good quality. Just severely let down by their flimsy inappropriate packaging department, inconsistent customer service department and their courier DHL.

Please fix these things, and you could be a Top company!