I am so disappointed.
I ordered instruments early January, they arrived Broken DHL took them back as the damage was obvious.
I contacted Thomann who put all the responsibility on me, to get photographs and investigate with DHL.

DHL redelivered the same damaged package the next day.
I took photos sent to Thomann, I complained that DHL lied and said the item could not be delivered, when it was.

Eventually I waited for replacement instruments, so weeks later DHL delivered again, again the vox was damaged the items were broken.

I emailed Thomann who assured me a replacement was on its way too me, which was a lie, no replacement was sent.

Customer service don't seem to track the history of your issue, therefore it's frustrating starting with a new person each day.

Thomann didn't seem interested in investigating DHL.

I'm sad about this as I believe Thomann products are a good quality. Just severely let down by their flimsy inappropriate packaging department, inconsistent customer service department and their courier DHL.

Please fix these things, and you could be a Top company!