Missing Items, No Response... Extremely Disappointed!
Absolutely terrible experience with Prenatal customer service. I placed an order online on September 23rd for several baby essentials, including a car seat and IsoFix base. The order arrived in two separate shipments, but I was sent another article twice and never received the car seat or Isofix base.
Since then, I’ve tried to contact Prenatal customer service multiple times to report the issue with missing articles: I’ve emailed, called (no one ever answers!), and sent photos — no one replies, only automated apologies for “delays.” It’s been over two weeks and still no resolution, refund or replacement. I even went to a physical store, but was told they couldn’t do anything...
This is completely unacceptable, especially given the high value and importance of the missing items. It’s shocking that a company catering to expectant parents can show such a lack of care and accountability!!! I used to trust Prenatal, but after this experience, I’ll never buy from them again unless this is fixed immediately.
