Make sure you know what you like
This is my first time using the website, and it will be my last. I don't know why I thought it would be a good idea to buy thrift clothes online when it is very difficult and somewhat costly to deal with returns. Just go shopping in person to actually save money and get what you like (in addition to keeping carbon footprint lower).
Reply from ThredUp
Hello JJ,
Thanks for taking the time to share your feedback.
Our goal is to give customers access to the widest variety of secondhand pieces at the most affordable prices. To keep our prices low, we do have to apply certain fees to our services. While these fees may change over time, we have the best interest of our customers in mind every step of the way.
If an item arrives not as originally described we would be happy to waive the restocking fee.
Thank you again for sharing your honest feedback!
