Delivery date unspecified, no cancellation possible
I placed my order on 18/01. My order qualified for a free item. The next day I received an email that the free item was not available anymore so it was cancelled. The day after that, I received an email that the delivery date would not be 5 days as stated in the site, but it was unknown when it would be. I contacted customer service by phone, after being on wait for 26 minutes, I was told 1. That they could not replace the free item with another colour that is available - meanwhile to this day 28/01 the item is still available to purchase in their site... And 2. I asked a delivery date to be specified as I cannot wait for a month for my purchase, or for the order to be cancelled so I can order elsewhere. The reply? Their system does not allow them to cancel orders and I have to wait for the delivery, and only after I can make a return (shipping costs covered by me).
Reply from Prénatal
Wat vervelend om te horen dat je meerdere annuleringen hebt ontvangen op je bestellingen. Wij begrijpen dat dit frustrerend kan zijn en bieden onze excuses aan voor het ongemak.
Met ons nieuwe concept "Ship by Store" versturen we bestellingen direct vanuit onze winkels. We zijn volop bezig met het verfijnen van dit proces en doen er alles aan om de service te verbeteren. We waarderen je geduld en begrip en hopen je snel een betere winkelervaring te bieden.