Bought a 25$ paysafe voucher and never…
Bought a 25$ paysafe voucher and never received it...
Upon trying to get my voucher code I got an error message saying "Échec du Paiement
Transaction arrêtée en raison d'une faille de sécurité potentielle" (Failed payment; potential security issue)
This is not the first time eneba has glitched out on me, and I am not liking this. Won't be using this scam site again.
A month or two ago their phone code system failed to provide me with a code to verify my purchase which resulted in the verification window expiring. Never got a refund!!
Reply from Eneba
Hello there,
We would love to review this situation. As your review is anonymous, we have no information about you, thus we are unable to locate your orders and tickets. We have not received a response from your side via the Trustpilot inquiry we have sent out.
If you are still experiencing any issues / your ticket has not been yet replied to, please double-check your email inbox and reply to said Trustpilot inquiry.
In case you have already generated a ticket, please provide us with the order ID (all of our order IDs start with o-**).
In addition, if you made this purchase with an Eneba account, you can locate your orders here: my.eneba.com/orders
EDIT
Firstly, we would like to note that you are always guaranteed to either receive what you purchased, or your money back.
Nevertheless, we are still waiting for a reply from your side! With your cooperation, our Support Team would love to investigate the issue you have experienced. To get started, please reply to the Trustpilot inquiry (it should be in your email inbox), or kindly update your review with the order number of your purchase (all of our order numbers start with o-**).
Warm regards,
Team Eneba
