Do not order here!!
Do not order here!!
I placed an order here end of November. The delivery was fast, but unfortunately, the clasp of the bracelet was defective. I had to return it.
A few days later, I received a message confirming that my return had been received and that the money would be refunded. However, it has now been almost a month, and I still haven’t received my refund.
I have tried calling both Isabel Bernard and Brandfield multiple times, but neither company answers. It even seems like their entire phone lines have been disconnected.
Since they were unreachable by phone, I sent several emails to both parties, but I haven’t received any response to those either.
I am still waiting for my money and have had no communication whatsoever!
Absolutely not recommended!! I have never experienced such terrible customer service before.
Reply from Brandfield
We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand your concerns and appreciate your patience.
We have carefully reviewed your case, and we can confirm that the refund was successfully processed on our end. Our IT team has also double-checked the transaction, and everything has been correctly transferred to the original payment method you used for your order. We have not identified any issues on our side.
If you have not yet received the refund, we kindly recommend checking with your bank. You may be able to use the authorization key from the transaction to help them trace the payment.
Please let us know if we can assist you further. ^HJ