I had such high hopes
I received my bag in the mail last week and immediately started wearing it. Yesterday as my purse was literally sitting at my desk, one of the zippers fell off and it messed up the lining. It was so random because nothing was touching or pulling on it. I love supporting black businesses…but I think this bag may have been sent from China…per my shipping tracking. I’d like to either replace this or send it back and get my money back.
Reply from Melanista
Dear Shannon,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear about the issue with your bag and understand how disappointing this must be. Quality is very important to us, and it’s concerning to hear that a zipper fell off unexpectedly.
We want to make this right for you. Please reach out to us via email at cs@melanista.com, and we will gladly assist you with a replacement or a refund for your purchase. Your support means a lot to us, and we appreciate your understanding as we work to resolve this issue.
Thank you for supporting our business, and we look forward to hearing from you soon!