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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the quality and craftsmanship of the bags, often highlighting the unique designs and personalization options. Many appreciate the vibrant colors, sturdy construction, and the soft feel of the leather. The ability to express oneself through different wordings and the brand's representation of Black culture are also well-received. People value the regular updates and transparent communication throughout the order process. However, some consumers report ambiguous experiences regarding the order and delivery service. A recurring concern is the long wait times for customized orders, with some mistaking the delays for a scam initially. While some appreciate the updates, others find the tracking information inadequate. Some reviewers express a desire for additional pockets in the bags.

Based on these reviews

Rated 3 out of 5 stars

I like the design of the wallet and the number of sections and pockets. However, both of the zippers are not functioning properly. Both hang up on the teeth and the inner zipper separates when close... See more

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Rated 3 out of 5 stars

It took way too long to receive my order and they didn't give me the free matching wallet that was promised with the order. The quality of the bag is decent but the inside zipper seems defective. I'm... See more

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Rated 3 out of 5 stars

I received my bag in the mail last week and immediately started wearing it. Yesterday as my purse was literally sitting at my desk, one of the zippers fell off and it messed up the lining. It was so r... See more

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Rated 3 out of 5 stars

Your marketing is adorable! However, it is a bit misleading as you CONSTANTLY refer to the beautiful "leather" when the best price is faux. I get it....it's clever but frustrating. Your "personal"... See more

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Rated 5 out of 5 stars

My experience with this company was phenomenal. I especially have to commend the excellent customer care from Jennifer. I placed an order for my bags as a gift for my mother and they are absolutely st... See more

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Rated 5 out of 5 stars

Melanista is that brand—luxury, elegance, and unapologetically Black! I’m absolutely in love with my handbag. From the moment I unboxed it, I knew I made the right choice. The quality is unmatched... See more

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Rated 5 out of 5 stars

I came across this website and decided to take a look around since my sister's birthday was approaching and she loves purses. She gets everyone something purse-related on holidays. Once I saw the Rise... See more

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Rated 5 out of 5 stars

I have been waiting fir a few weeks and thinking when will I get my bag & wallet. I appreciate the updated emails. I finally received my wallet and awaiting my bag. This wallet is errythang!!! It hold... See more

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Rated 5 out of 5 stars

This is my 3rd purchase from this company. I am very impressed by the quality of the bags, the detail, and the ability to personalize. The cost is also a plus. I would recommend this company for the... See more

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Rated 5 out of 5 stars

I absolutely love my purse and the customization was perfectly done. The support team was absolutely amazing with helping me track my items and ensuring they were received. Did I say I love my purse l... See more

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Rated 5 out of 5 stars

I bought the Black Dope Mom bag and wallet as a gift and these are my friend’s words … Adrienne, I love this gift🤗🤗 it has my name on it too!! I’ll be carrying my purse tomorrow💜 Thank you Luv you... See more

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Rated 5 out of 5 stars

My mom loved her purse/bag. It did take some time as I ordered Feb 2nd 2025. However they set the expectations of the purse not coming until March yet I got it 2 days shy from February ending. We are... See more

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Rated 5 out of 5 stars

I ordered a monogrammed purse that came with a wallet. I received the wallet and I'm waiting on the arrival on the purse which from the notifications should arrive any day now. I am pleased with the... See more

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Rated 3 out of 5 stars

The product was as promised…the only negative thing that I have to say is, after paying for insurance I wished that both pieces had arrived as they were ordered…as a set. As of today, I still haven’t... See more

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Rated 5 out of 5 stars

Finally received my first order, very pleased with my purchase, however it's a gift and can't wait for my family member to receive it. The colors and craftsmanship is on Point. Very well built. It wou... See more

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Rated 5 out of 5 stars

I was pleasantly surprised by the exceptional quality of the Melanista bag I ordered. The bag feels wonderful, even though I opted for the less expensive leather. I wish I had chosen the more ex... See more

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Rated 4 out of 5 stars

I finally received the bag I ordered for a Christmas gift. It took over a month to arrive because it's shipping from China which happens to be there manufacturing warehouse. The bag looks like an ex... See more

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Rated 2 out of 5 stars

I ordered my bag for a Christmas gift for my wife. As of today, I still have not received the bag. I did receive the free wallet which my wife really likes, but my original order was made on Decembe... See more

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Rated 2 out of 5 stars

Tired of all the spam emails from Michelle. I simply would like the product I order on 12/2 for Christmas which obviously didn't arrive in time. Very misleading to have a NY address but ships from... See more

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Rated 5 out of 5 stars

My husband ordered 2 bags Rise & Slay and Blessed with matching wallets for my birthday. The bags have my name beautifully printed on them. I was very impressed by the quality of the vegan leather and... See more

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Rated 4 out of 5 stars

Review: I recently purchased the Melanista wallet, and they have exceeded my expectations. The quality is superb, with awesome details. The only flaw was i could not place my cellphone insid... See more

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Rated 5 out of 5 stars

It was easy to order, and the emails letting me know what stage of the process my order was in were great, but nothing prepared me for how DOPE my bag is! I have already placed a few items in my cart... See more

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Rated 2 out of 5 stars

The website makes it seem like the purses are produced by hand in America, but the purses are just dropshipped from China. Very long lead time for delivery and no tracking once the items arrive in th... See more

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Rated 5 out of 5 stars

First let me say, I am so very proud of the founder, creator, brains behind, or whatever positive title fits, in regards to this company, Melanista! To everyone working within this company, THANK... See more

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Rated 4 out of 5 stars

My experience is mixed. I was wondering when will items arrive and two wallets finally arrived yesterday. Still waiting on the actual purse (×2). So far, the quails seems alright. Will give further... See more

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Rated 4 out of 5 stars

I am excited for the people that I am presenting these items as Christmas gifts. I love that they stand out and recognizable by everyone. I wish that I there was more input into the shipping and recei... See more

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Rated 4 out of 5 stars

Ordered as a Christmas gift for my mom and thankfully I always start shopping for her early. The bag and wallet are very nice though and I know she’ll love it. Can’t give it a 5 due to the very le... See more

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Rated 2 out of 5 stars

I have received a very beautiful wallet for Christmas. I'm all packed and ready for my New Year's trip WITH NO PURSE!!!! I PICTURED MYSELF BOARDING THE PLANE WITH MY PURSE. It was ordered on November... See more

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Rated 4 out of 5 stars

*******UPDATE*******I received a prompt answer to my concern and they are sending me a replacement bag at no charge. I appreciate the service. I love the bag except the handle is coming apart alr... See more

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Rated 3 out of 5 stars

I haven’t received my bag and wallet yet. I ordered it through Shopify. Finally got tracking numbers for both and they are coming from China. Now China does a lot of business in Africa so I am dismaye... See more

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Rated 4 out of 5 stars

Although the bag took a week short of month to get delivered and the wallet still hasn't been delivered, my mom (who i bought the bag for) loves it. She gave me a big hug and said she's using it tomo... See more

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Rated 4 out of 5 stars

The bags and wallets are nice. I have finally received all 4 products. However both of the protective boxes for the two large bags I received did not fare well during shipping. They needed protectio... See more

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Rated 4 out of 5 stars

I finally received my larger bag which was supposed to come with a free wallet which was not included with my order. However, the bag I did receive was absolutely beautiful. Now I am just waiting on... See more

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Rated 4 out of 5 stars

The checkout process was smooth and efficient. The product looks better in person as well. My only issues would be the shipping aspect, it took a bit of time and the tracking isn't the best but other... See more

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Rated 5 out of 5 stars

Thanks for the constant updates and fast delivery service! The additional wallet I purchased came in time for our marriage anniversary, and she loved it. I will be ordering again from you soon. Thanks... See more

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Rated 4 out of 5 stars

The shipping time was long, however, my products did arrive. Jennifer with customer service responded to my email requests asking for my products. I am aware that busy seasons can be chaotic and also... See more

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Rated 3 out of 5 stars

As of right now I can only give this a 3 because of the lack of knowing when my product will be shipped. I have read several reviews and it seems like the company is responding saying that most items... See more

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Rated 5 out of 5 stars

The bag is meticulously crafted and very unique, excellent quality. The only downside is so many packages for one order. You have to keep track of the delivery dates because they leave packages on ste... See more

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Rated 5 out of 5 stars

I just received my first MELANISTA Crossbody Bag and to say it is beautiful is an understatement. Because it is gorgeous. The craftsmanship and the quality of the material is second to none. I love it... See more

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Rated 5 out of 5 stars

This is the most beautiful personalized inspirational leather bag ever. I am so over joyed with this purchase. The color is so vibrant. It's sturdy and beautifully made. It came with a shoulder strap... See more

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Rated 5 out of 5 stars

First of all, I'd like to thank the team at Melanista for all of their hard work and dedication on providing this beautiful artwork to begin with. Michelle and Sandy were very transparent on informa... See more

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Rated 4 out of 5 stars

I really like the purse. I do wish it was *slightly bigger, but it is definitely serving its purpose for now. I thought the personalization would be a separate piece that was stitched on. But overall,... See more

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Rated 4 out of 5 stars

My wife is going to love this purse once she gets it on Valentine’s Day. This bag was supposed to be for Christmas, it didn’t arrive so I figured, maybe for her birthday, still nothing. I guess the ho... See more

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Rated 5 out of 5 stars

I came across a Melanista ad on IG and was hooked! I ordered two medium bags and a matching wallet and they arrived this week. I was moving my daughter onto campus and was stopped by another woman (co... See more

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Rated 2 out of 5 stars

I placed an order for 2 handbags on November 28 and still have NOTreceived them. The tracking gives very little info on when you will receive the order. This is a Christmas gift for 2 people. Today is... See more

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Rated 5 out of 5 stars

Just received my bags and I am beyond pleased. I saw the ad in my IG feed and thought, what a cool looking bag! Being black owned and buy one get one free promotion were both excellent incentives to p... See more

Company replied

Rated 5 out of 5 stars

Melanesia is a great company. Their products are of great quality. I love how they communicate with you from beginning until you receive your bag. Very highly recommended!!!

Company replied

Rated 4 out of 5 stars

I have received my free mini wallet and it's very nice. I really like that it has room for for the things I really need and nothing else. Can't wait till my circle bags arrive, so I can pair them toge... See more

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Rated 5 out of 5 stars

I like that this company is transparent about shipping time and very hands on. I’ve received updates via email several times and I was pleasantly surprised to receive part of one of my orders sooner t... See more

Company replied

Rated 4 out of 5 stars

I was together with my sisters when my bag arrived. Although there wasn't any damage, I was surprised the way my bag was packaged. Upon opening my package, we all simply LOVED it. I had to give one o... See more

Company replied

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Company details

  1. Bags and Luggage Store

Written by the company

Melanista is a unique online store dedicated to embodying and celebrating Black women through fashion.Our standout product is a collection of personalized leather handbags finely crafted to represent the strong and beautiful black women. Each handbag is a fusion of quality, luxury, culture, and pride; woven into an iconic accessory that symbolizes the resilient spirit of Black women. With Melanista, every black woman gets to wear their heritage proudly and stylishly.


Contact info

3.5

Average

TrustScore 3.5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I ordered 1/27/25...still Nothing

I ordered 1/27/25. It's
5/8/25...still NOTHING!!!!!

received the little wallet that's it. Was offered refund or replacement from AFROYLA line..took replacement option. Still Nothing. Not shipped from USA. I have ALL the emails. Never did it say the replacement would be foreign shipment until I asked what was going on.
So missed. Anniversary, Valentines day and now Mother's day!!!

May 9, 2025
Unprompted review
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Rated 5 out of 5 stars

I really appreciated the consistent…

I really appreciated the consistent updates and stories about the product. A quality bag that is too cute!

April 10, 2025
Unprompted review
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Reply from Melanista

Hi Edith,

Thank you so much for the love! 💕

We're so glad you enjoyed the updates—and even happier that you’re loving your new bag! 👜 Quality and cuteness is what we’re all about! Thanks for being part of the fam! 💖








Rated 5 out of 5 stars

My experience with this company was…

My experience with this company was phenomenal. I especially have to commend the excellent customer care from Jennifer. I placed an order for my bags as a gift for my mother and they are absolutely stunning. The quality and craftsmanship are remarkable 👌🏾 I will definitely be recommending this line and any other to our Sistas. This one will bring your loved ones so much joy with a perfect touch of style ✨️ and an uplifting message. Run 🏃🏾‍♀️ don't walk ladies. This purchase is a must have for any occasion.

March 10, 2025
Unprompted review
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Reply from Melanista

Hi Tenecia,

Thank you so much for your wonderful feedback!

We’re thrilled to hear about your phenomenal experience and that your mother loved her bags! 🌟

Jennifer will be delighted to know her efforts made a difference. We appreciate your recommendations and support—your kind words truly inspire us!

Enjoy your beautiful purchase! 💖

Rated 5 out of 5 stars

Beautiful and excellent quality

Beautiful and excellent quality

April 11, 2025
Unprompted review
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Reply from Melanista

Hi Terri,

Thank you for your wonderful feedback! We’re delighted to hear that you find the bag beautiful and of excellent quality.

Your satisfaction means a lot to us! If you need anything else, don’t hesitate to reach out.

Enjoy your bag! 💖

Rated 5 out of 5 stars

I love love my new rise and slay…

I love love my new rise and slay wallet! I went to the movies and took out my new wallet to pay for my ticket. The ticket agent said “Is that a Melanista wallet?” I couldn’t believe it!

April 9, 2025
Unprompted review
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Reply from Melanista

Hi Debbie,

Thank you so much for sharing your excitement! We’re thrilled to hear that you love your new Rise and Slay wallet! How amazing that the ticket agent recognized it!

Your support means the world to us, and we’re so glad you’re enjoying your wallet.

If you need anything else, feel free to reach out. Enjoy showing it off! 💖

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Rated 5 out of 5 stars

Black-Owned Luxury Handbags

Melanista is that brand—luxury, elegance, and unapologetically Black! I’m absolutely in love with my handbag. From the moment I unboxed it, I knew I made the right choice. The quality is unmatched, the style is next level, and the compliments? Nonstop! People are always asking, “Where did you get that bag?!” And I say it proudly: Melanista.

As a Black queen, it feels empowering to carry something that was designed with us in mind. For the next four years (and probably beyond), I’m committed to buying exclusively from us—and Melanista is leading the way in my collection. I already can’t wait to see how stunning it’s going to look as I build it out.

Thank you, Melanista, for making luxury look like me. Keep making magic!

April 4, 2025
Unprompted review
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Reply from Melanista

Hi Catara,

Thank you for your incredible feedback! We’re so happy to hear that you love your Melanista handbag and that it resonates with you on such a personal level.

Your support and commitment to our brand mean everything to us! We’re proud to create luxury pieces that celebrate and empower the Black community.

We can’t wait to see how your collection grows! Thank you for being a part of the Melanista family. Keep shining! 💖

Rated 5 out of 5 stars

…The round bag.

Everything is perfect.Thank you very much.Looking forward to purchase more items.

April 6, 2025
Unprompted review
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Reply from Melanista

Hi Janice,

Thank you so much for your wonderful feedback!

We’re delighted to hear that everything is perfect with your round bag. 😊 We can’t wait for you to shop with us again!

If you need any assistance or have questions, feel free to reach out. Happy shopping! 💖

Rated 5 out of 5 stars

I absolutely love it ....She is so…

I absolutely love it ....She is so cute!!! Definitely going to buy another.

April 5, 2025
Unprompted review
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Reply from Melanista

Hi Roixe,

Thank you so much for your kind words! We’re thrilled to hear that you absolutely love it and find it cute! 😊
We can’t wait for you to make your next purchase. If you have any questions or need assistance, just let us know.

Happy shopping! 💖

Rated 5 out of 5 stars

Sister's Birthday

I came across this website and decided to take a look around since my sister's birthday was approaching and she loves purses. She gets everyone something purse-related on holidays. Once I saw the Rise and Slay purse, I knew it was perfect for her (and of course I needed one). I just gave it to her yesterday and She Loved It! She suggested we get all of the women in our family together. The Personalization took her over the top. I can't wait to share with her that there is a matching wallet. :)

April 4, 2025
Unprompted review
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Reply from Melanista

Hi Kimberly,

Thank you for sharing such a lovely story!

We’re so glad to hear that the Rise and Slay purse was the perfect gift for your sister’s birthday! 🎉 It’s wonderful that she loved it and even wants to gather the women in your family.
Personalization truly adds a special touch! We can’t wait for you to explore the matching wallet together.

If you need any assistance or have questions, feel free to reach out. Enjoy celebrating with your sister! 💖

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Rated 2 out of 5 stars

From the day I received my notification… it has been an awful experience.

From the day I received my notification that my bag was going to be delivered problems arose, unfortunately, it did not show up, so I wrote three days after the delivery date and was told to look around the neighborhood or ask the post office, I replied to the company, that the said date of delivery was a Sunday and nothing had been found or seen, they quickly wrote back and said they would investigate. 24-48 hours later I received notification that my package was in route, finally my wallet showed up (zipper damaged) and 24 hours later the bag showed up. This has been an awful experience for the price of this bag and the fact it has damage, I was told to send a video of the zippered part or apply moisturizing cream to it, this does not sit well with me but you live and you learn.

March 30, 2025
Unprompted review
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Reply from Melanista

Hi Stephanie,
Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with your order.

We strive to provide a seamless experience, and it's disappointing to learn that we fell short this time. Your feedback is invaluable, and I want to ensure we address your concerns about the damaged wallet properly.

Please check your email for support options, and we’ll do our best to make this right. Thank you for your patience!

Rated 5 out of 5 stars

It is one of the most beautiful things…

It is one of the most beautiful things I have ever bought I knew that it was nice when I saw someone with it but I still couldn’t believe just how magnificent it is thank you for caring enough about me and black women like me to make this

April 4, 2025
Unprompted review
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Reply from Melanista

Hi Gloria,

Thank you so much for your beautiful words!

We’re incredibly touched to hear how much you love your purchase. It means the world to us to create products that resonate with and celebrate Black women.
Your support inspires us to keep crafting meaningful items. If you need anything else, please feel free to reach out.

Thank you for being a part of our community! 💖

Rated 5 out of 5 stars

Beautiful Bags

This is my 3rd purchase from this company. I am very impressed by the quality of the bags, the detail, and the ability to personalize. The cost is also a plus. I would recommend this company for the fact that it is Black Owned and the quality of the products that are sold. Will be making more purchases for family and friends throughout the year!!

April 4, 2025
Unprompted review
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Reply from Melanista

Hi Rita,

Thank you so much for your continued support!

We’re thrilled to hear that you’re impressed with the quality and detail of our bags, as well as the personalization options.
Your recommendation means a lot to us, especially as a Black-owned business.
We can’t wait to serve you and your family and friends in the future! If you need anything, don’t hesitate to reach out.

Thank you again! 💖

Rated 5 out of 5 stars

I love my new bag and wallet

I love my new bag and wallet, it’s so cute and I can’t wait to wear it tomorrow.

April 3, 2025
Unprompted review
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Reply from Melanista

Hi Jamia,

We’re so thrilled to hear that you love your new bag and wallet! 🎉

They sound adorable, and we can’t wait for you to show them off. If you have any questions or need anything else, feel free to reach out.

Enjoy wearing them tomorrow! 💖

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Rated 5 out of 5 stars

I like that this company is transparent…

I like that this company is transparent about shipping time and very hands on. I’ve received updates via email several times and I was pleasantly surprised to receive part of one of my orders sooner than expected. My bag is beautifully crafted and I hope to have many more. Thank you for the care and time spent to make this an experience for me. I’ve received multiple compliments already and haven’t left my home.😊

April 3, 2025
Unprompted review
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Reply from Melanista

Hi Kee,

Thank you for your lovely feedback! 💖

We're so glad to hear that you appreciate our transparency and communication regarding shipping. It’s wonderful to know you received your bag sooner than expected and that you’re enjoying it! We take pride in our craftsmanship, and it means a lot to us that you’ve already received compliments.

If you’re ever in need of more items or assistance, don’t hesitate to reach out. Enjoy your beautiful bag! 😊

Rated 5 out of 5 stars

Great addition to my wardrobe…

I loved how I was kept informed on my purchase. When I got it I was surprised as it is just like the photos on the website. The bag is beautifully made. I love this. It will be a great addition to my wardrobe. I look forward to receiving my matching wallet as well. This was a well worth the wait purchase.

April 3, 2025
Unprompted review
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Reply from Melanista

Hi Patricia,

Thank you so much for your wonderful review!

We're delighted to hear that you love your bag and that it met your expectations. It’s great to know you appreciated the updates throughout your order process.

We can't wait for you to receive your matching wallet—it's going to look fantastic with your new bag! If you have any questions or need assistance, feel free to reach out.

Enjoy your new addition to your wardrobe! 💖

Rated 5 out of 5 stars

Highly recommend! Style, quality and customer service

As part of my birthday tradition, I always treat myself to a new pair of shoes and a handbag. This year, my birthday coincided with the economic blackout, which gave me a perfect opportunity to reconsider where I spend my money. In the past, I would typically lean toward luxury brands, but this time I decided to support Black-owned businesses, and I’m so glad I chose to go with Melanista.

I purchased the Rise & Slay - "Kisanii" Graffiti Small Crossbody Satchel, and I couldn’t be happier with my choice. The craftsmanship is exceptional, and it truly stands out. The graffiti-inspired design is bold yet chic, making it a perfect balance between edgy and sophisticated. The satchel itself is the perfect size – not too big, not too small – and is just right for carrying my essentials. The material feels luxurious, and the attention to detail in the stitching and hardware is top-notch.

What really made this purchase feel like a win was the bonus matching wallet that came free with the bag. It’s such a lovely touch and ties the whole set together perfectly. The wallet is just as well-made, with plenty of space for cards, cash, and even a little coin pocket. It's sleek and compact, making it both practical and stylish.

Overall, I’m beyond pleased with my decision to support Melanista. Not only did I get a high-quality product, but I also feel great knowing I’m supporting a Black-owned business. The Rise & Slay - "Kisanii" Graffiti Satchel is now my new go-to accessory, and I’ll definitely be looking to Melanista for future purchases. Highly recommend!

February 28, 2025
Unprompted review
Melanista logo

Reply from Melanista

Hi Stephanie,

Thank you so much for your glowing review! We're thrilled to hear that you chose to support Melanista for your birthday tradition and that you're so pleased with the Rise & Slay - "Kisanii" Graffiti Small Crossbody Satchel.

It's wonderful to know that you appreciate the craftsmanship and design details, as well as the bonus matching wallet! Your support means a lot to us, and we're honored to be part of your celebration.

We look forward to serving you again and hope to bring you more stylish and high-quality products in the future. Thank you for recommending us!

Rated 5 out of 5 stars

It is a beautiful crossbody bag

It is a beautiful crossbody bag. Vibrant and the words are readable. I would prefer an area for my ink pen, but other than that, I am pleased.

April 1, 2025
Unprompted review
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Reply from Melanista

Hi S Holt,

Thank you for your wonderful feedback! We're delighted to hear that you love the crossbody bag and appreciate its vibrant design.

Your suggestion for a pen holder is valuable, and we'll certainly take it into consideration for future designs.

We're glad you're pleased with your purchase and hope it brings you joy!


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Rated 3 out of 5 stars

Nice material and print, quality... not so much

I love the material and the print but it is very slim. The wallet was also bent when it arrived which makes it seem like it is made from cheap material.

April 1, 2025
Unprompted review
Melanista logo

Reply from Melanista

Thank you for your feedback!

We're glad to hear you love the material and print. We’re sorry to learn that the wallet arrived bent and didn’t meet your expectations. Your experience is important to us, and we strive to ensure our products reflect quality and pride in the Black community.

Please reach out to our customer service team, and we’ll be happy to assist you. Thank you for bringing this to our attention!

Best regards,

Rated 4 out of 5 stars

Cute wallet

Cute wallet! Looking forward to receiving my matching purse

March 28, 2025
Unprompted review
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Reply from Melanista

Hi Kelli,

Thank you for your wonderful review! 🌟

We’re so glad to hear that you find your wallet cute! It’s exciting that you’re looking forward to receiving your matching purse—what a stylish combination!

We’re committed to providing you with quality products, and we hope the purse meets all your expectations. If you have any questions or need assistance while waiting, please feel free to reach out.

We appreciate your support and can’t wait for you to enjoy your complete set! ❤️

Rated 2 out of 5 stars

Poor Quality 3-27- 25 ,The…

Received my bag 3-27- 25 ,The presentation of how the bag was sent , poorly wrap , cheaply made doesn't look ,feel nor smell like leather, very disappointed

March 27, 2025
Unprompted review
Melanista logo

Reply from Melanista

Hi Linda,

Thank you for your feedback, and we’re truly sorry to hear about your disappointment with the bag. 😔

We strive to provide high-quality products, and it’s disheartening to learn that we fell short in your experience. I see that our staff has already sent an email to support regarding your concerns—please check your inbox for further assistance.

Your satisfaction is important to us, and we appreciate the opportunity to make this right. If you have any additional questions, don’t hesitate to reach out.

Thank you for your understanding! ❤️

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