popescu elena

Norway

Reviews

Review of Nordic Nest NO

Rated 1 out of 5 stars

Delayed - not yet received one month later

I have sent the order on the 20th of March, it is almost one month later and I have still not received the items. But I do receive every week and email saying that my order is delayed for another 3-4 weeks. I would not recommend at all.

April 14, 2025
Unprompted review

Reply from Nordic Nest NO

Hi, thank you so much for your review.

We sincerely apologize that we didn’t live up to your expectations this time regarding your shopping experience.

Ensuring our customers are happy is always our top priority, and we would really like to make sure that we’ve done everything we can for you in this situation.

I can see that you haven’t linked your order number to your review—please feel free to get back to us with this information, or reach out to our customer service team if there’s anything else we can do to improve your experience with us this time. You can reach us Monday to Friday by phone or email at info@nordicnest.com.

Wishing you a lovely rest of your day!

Best regards,
Filippa
Nordic Nest

Review of Lookfantastic

Rated 1 out of 5 stars

Have to pay the customs !!!

I have not yet received the item so I can not say much about that, but I did have the awfull surprise to receive an invoice from the customs which is half the price I payed for the order. If I knew I had to pay this additional price (450 kr) for the customs I wouldn't have ordered from this website. So I would say that they are not honest and I would not recommend.

April 14, 2025
Unprompted review

Reply from Lookfantastic

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,

Sam

Review of dealproffsen.no

Rated 1 out of 5 stars

I strongly advise against using their…

I strongly advise against using their service. First, they are not honest, and their promised delivery time is not reliable. They claimed a delivery window of 3-5 days, but I only received my order after at least 30 days—and that was only after I contacted Klarna to report them.

Second, their customer service is extremely poor. When I emailed them to ask about my order, their response was simply, "We have to investigate," yet they had no information about it. After that, they stopped responding altogether, even when I followed up multiple times.

Third, returning an item is very expensive, as I had to ship it back to Sweden (in my case). Moreover, they insist on their right to refuse the return and deny a refund, making the process even more frustrating.

January 2, 2025
Unprompted review

Reply from dealproffsen.no

Hello Popescu,

We are truly sorry for the experience you've had, and we understand your frustration. This is definitely not the level of service we aim to provide.

We would like to investigate this matter further and find a proper solution for you. Please contact us at support@dealproffsen.se with your order number and details about the situation, and we will work to resolve it as soon as possible.

We apologize for the inconvenience this has caused and thank you for giving us the opportunity to improve.

Best regards,
Jan – Dealproffsen