Scam website
Scam website - no communication with email provided, phone number is not active. Fake shipping details and tracking numbers provided. Will be reporting and taking action through my bank.
They have stated the refund is in progress, will update when and if it gets completed
Reply from eGadgetsdeal
Dear Customer,
Firstly, we would like to sincerely apologise for the frustration you've experienced. We understand your disappointment, and we want to assure you that this situation does not reflect our usual level of service.
We have been in communication with you regarding the delay in your order, and we regret that the shipping process was affected by the high volume of shipments during this busy period. We also acknowledge that the situation caused you further stress, and for that, we truly apologise.
We are actively processing your refund request, and we’ve provided the necessary steps to ensure the transaction is completed securely. We understand the urgency, and we're committed to resolving this matter as quickly as possible.
Please know that we value our customers and are continuously working to improve our service. If you have any further questions or need assistance, we are here to help.
Thank you for your patience and understanding.
Sincerely,
eGadgetsdeal