Dawn

Hi Dawn,

Thanks for sharing your feedback, and we’re sorry for any frustration caused.

We can see that you reached out to us regarding changing your booking to an all inclusive option. As explained by our customer service agent over the phone, any changes to your board basis require us to rebook the element. This means that prices are live and subject to change based on availability at the time of rebooking.

We understand how this can be disappointing, and apologise for any inconvenience caused. Please be assured that the comments have been shared and noted and will be used as feedback as we continue to improve our service and customer experience.

If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Best regards,
Lizzie