BEWARE of this Company! 😡
Bought a pair of hard-to-finds boots from this company (through a forwarding third party), since they do not ship to the United States. And after paying the international shipping costs for these boots, and a fee to the forwarding third party. Long and behold, once they FINALLY arrive to me here in the states. I realize pretty quickly that they sent me the WRONG Damn Size! SMH So after going back and forth with them for a week through email, and purchasing the expensive international postage to ship them back for a refund. They inform me that they cannot even pay for the customs and duties (for the boots) once they arrive back in the country of origin - SMH So now I am stuck here right now with ALL of this undue expense, because of an ERROR on their end that they refuse (to work with me on) to rectify! Appalling!!! SMFH
😡😡😡🤬
UPDATE: The reply from the company to this review is a LIE! They are STILL refusing to rectify this situation - SMH
Reply from fashionette
Thank you for your feedback.
We sincerely regret that your experience with us has not met your expectations.
We would like to clarify that our shipping policy, including the fact that we do not ship to the United States, was clearly stated at the time of purchase. Your order was placed with a UK delivery address, and any additional arrangements made through third-party forwarding services were outside our control.
While we understand your frustration regarding the incorrect size, our team has worked diligently to resolve this matter within the parameters of our policies. Unfortunately, we are unable to cover the costs associated with returns from the USA, as these arise due to forwarding beyond the original delivery destination.
We strive to provide accurate and transparent service to all our customers, and we deeply regret any inconvenience caused.
Furthermore you have been informed by our responsible department several times in advance and the complete record of the correspondence is available!
Best regards
Your fashionette team