QAZXSW

I was initially very satisfied with the customer service at Spreadshirt – their responses were fast, polite, and they genuinely seemed to want to fix the issues that came up with my order.

Unfortunately, despite these efforts, the overall experience turned out to be frustrating and disappointing.

My original order had to be partially cancelled due to stock and embroidery limitations. I accepted the situation and appreciated the offered coupons as compensation. But then I discovered that only one coupon can be used per order – which made it impossible to reorder at a price even close to what I originally paid.

What was meant to be a goodwill gesture ended up being just another system limitation (or perhaps part of a business model designed to make customers pay more while thinking they're getting a discount). Either way, the final result was: more cost, less value. I was left with unusable coupons and no proper resolution.

It’s a shame – the customer support team tried, but the systemic flaws in how Spreadshirt operates made their efforts meaningless. I expected better from a company of this size.

Our communication is still ongoing, but my frustration has grown to the point that I felt compelled to write this review before things got even worse.

Then came the final straw.

I’ve now received the only item that wasn’t cancelled – and sadly, it arrived completely wrong. Despite clear visual previews and multiple written confirmations, the embroidery that was supposed to be in the top-right corner of the back ended up placed near the bottom, totally ruining the intended design.

This is now the third major issue with just one single order.

I’m done. All the communication, effort, and cooperation on my part were simply ignored. At this point, I no longer trust this business. What started as a smooth and professional experience collapsed into carelessness and wasted time.

Even worse, Spreadshirt operates multiple profiles on Trustpilot (e.g. spreadshirt.nl, spreadshirt.net, etc...) – and on one of them, I already received a polite but frankly detached response from an employee named Nina. She reiterated that only one discount can be used per order and framed this as a standard across the industry, trying to justify the experience as a reasonable limitation.

But let me be clear – this wasn't about using 5 discounts to get things for free. It was about not being forced to pay significantly more for the same items just because the original order was cancelled on their side. This wasn't about loopholes. It was about fairness. And this was not it.

A company that can’t follow its own confirmations, and then hides behind vague policies or copy-paste excuses, is not one I can recommend anymore.

And to the next Spreadshirt employee reading this:
I’m curious – what will the excuse be this time?
Was the team leader off sick that day?
Did no one review the final embroidery before shipping?

Or is this just “another rare case” like all the others?
Frankly, nothing would surprise me at this point.

I was initially very satisfied with the customer service at Spreadshirt – their responses were fast, polite, and they genuinely seemed to want to fix the issues that came up with my order.

Unfortunately, despite these efforts, the overall experience turned out to be frustrating and disappointing.

My original order had to be partially cancelled due to stock and embroidery limitations. I accepted the situation and appreciated the offered coupons as compensation. But then I discovered that only one coupon can be used per order – which made it impossible to reorder at a price even close to what I originally paid.

What was meant to be a goodwill gesture ended up being just another system limitation (or perhaps part of a business model designed to make customers pay more while thinking they're getting a discount). Either way, the final result was: more cost, less value. I was left with unusable coupons and no proper resolution.

It’s a shame – the customer support team tried, but the systemic flaws in how Spreadshirt operates made their efforts meaningless. I expected better from a company of this size.

Our communication is still ongoing, but my frustration has grown to the point that I felt compelled to write this review before things got even worse.

Then came the final straw.

I’ve now received the only item that wasn’t cancelled – and sadly, it arrived completely wrong. Despite clear visual previews and multiple written confirmations, the embroidery that was supposed to be in the top-right corner of the back ended up placed near the bottom, totally ruining the intended design.

This is now the third major issue with just one single order.

I’m done. All the communication, effort, and cooperation on my part were simply ignored. At this point, I no longer trust this business. What started as a smooth and professional experience collapsed into carelessness and wasted time.

Even worse, Spreadshirt operates multiple profiles on Trustpilot (e.g. spreadshirt.nl, spreadshirt.net, etc...) – and on one of them, I already received a polite but frankly detached response from an employee named Nina. She reiterated that only one discount can be used per order and framed this as a standard across the industry, trying to justify the experience as a reasonable limitation.

But let me be clear – this wasn't about using 5 discounts to get things for free. It was about not being forced to pay significantly more for the same items just because the original order was cancelled on their side. This wasn't about loopholes. It was about fairness. And this was not it.

A company that can’t follow its own confirmations, and then hides behind vague policies or copy-paste excuses, is not one I can recommend anymore.

And to the next Spreadshirt employee reading this:
I’m curious – what will the excuse be this time?
Was the team leader off sick that day?
Did no one review the final embroidery before shipping?

Or is this just “another rare case” like all the others?
Frankly, nothing would surprise me at this point.

I was initially very satisfied with the customer service at Spreadshirt – their responses were fast, polite, and they genuinely seemed to want to fix the issues that came up with my order.

Unfortunately, despite these efforts, the overall experience turned out to be frustrating and disappointing.

My original order had to be partially cancelled due to stock and embroidery limitations. I accepted the situation and appreciated the offered coupons as compensation. But then I discovered that only one coupon can be used per order – which made it impossible to reorder at a price even close to what I originally paid.

What was meant to be a goodwill gesture ended up being just another system limitation (or perhaps part of a business model designed to make customers pay more while thinking they're getting a discount). Either way, the final result was: more cost, less value. I was left with unusable coupons and no proper resolution.

It’s a shame – the customer support team tried, but the systemic flaws in how Spreadshirt operates made their efforts meaningless. I expected better from a company of this size.

Our communication is still ongoing, but my frustration has grown to the point that I felt compelled to write this review before things got even worse.

Then came the final straw.

I’ve now received the only item that wasn’t cancelled – and sadly, it arrived completely wrong. Despite clear visual previews and multiple written confirmations, the embroidery that was supposed to be in the top-right corner of the back ended up placed near the bottom, totally ruining the intended design.

This is now the third major issue with just one single order.

I’m done. All the communication, effort, and cooperation on my part were simply ignored. At this point, I no longer trust this business. What started as a smooth and professional experience collapsed into carelessness and wasted time.

Even worse, Spreadshirt operates multiple profiles on Trustpilot (e.g. spreadshirt.nl, spreadshirt.net, etc...) – and on one of them, I already received a polite but frankly detached response from an employee named Nina. She reiterated that only one discount can be used per order and framed this as a standard across the industry, trying to justify the experience as a reasonable limitation.

But let me be clear – this wasn't about using 5 discounts to get things for free. It was about not being forced to pay significantly more for the same items just because the original order was cancelled on their side. This wasn't about loopholes. It was about fairness. And this was not it.

A company that can’t follow its own confirmations, and then hides behind vague policies or copy-paste excuses, is not one I can recommend anymore.

And to the next Spreadshirt employee reading this:
I’m curious – what will the excuse be this time?
Was the team leader off sick that day?
Did no one review the final embroidery before shipping?

Or is this just “another rare case” like all the others?
Frankly, nothing would surprise me at this point.

Another day waiting for the already delayed 5 days package... Current status: Vandaag: tijdstip volgt...