Samsung s24 fe
After a good 7-8 emails & them saying my order (a Samsung s24 fe smartphone) was 'due to be shipped later this week' it finally arrived just over a month after placing the order even though they state 4-6 working days. I did take into account it being over the Christmas period & expected it to take a bit longer but was about to take further action as I never thought I'd get what I orderd. Saying this. They always replies to my emails and the phone-when it finally did arrive - is fantastic and over £100 cheaper than anywhere else I looked at buying it. So if you're prepared to wait & be patient it's worth giving these a go. But don't be fooled by the short delivery time promise.
Reply from eGadgetsdeal
Dear Customer,
Thank you for taking the time to share your detailed feedback. We truly appreciate your patience and understanding during the delay in delivering your Samsung S24 FE smartphone.
We sincerely apologise for not meeting the 4-6 working day delivery promise on this occasion. We understand how important timely delivery is, especially during the holiday period. While the Christmas season can sometimes extend delivery times due to high demand, we acknowledge that your order took longer than anticipated, and we regret any inconvenience this caused.
Your feedback about our communication is also appreciated; our team strives to keep customers informed throughout the process, even during unexpected delays. We’re continuously working to improve our delivery process to ensure future orders arrive as promised.
Thank you again for your honest review and for giving us the opportunity to make things right. If there’s anything else we can assist you with, please don’t hesitate to contact us directly.
Sincerely,
eGadgetsdeal
