Happy and recommended
I’m surprised by the 1 star reviews. I’ve ordered twice from Mikuta and am happy with the products and service. I live in Australia. Within my orders I have returned items and also had to contact customer service about the 2nd order which was a picking error during the Black Friday sales. Customer service was responsive and helpful and I had no issues with returns and happy with the resolution and process. I don’t expect businesses to have the customer service teams or resources of Amazon so I accept that I pay for returns (I got free shipping for the order in the first place and this costs the business) and appreciate that I can get a human response within 24-48 hours (over an ai bot response which is the worst. I also understand time zone differences may affect response times). I love the products and will be ordering again in the future. Thanks!
Reply from MIKUTA
Hi! Thank you so much for your kind review! We're so happy to hear that you enjoyed the items and hope to keep impressing you with our future collections. Our team is available from Monday to Friday, between 9am to 9pm CEST. We truly appreciate your patience and understanding and are always available to assist you with every question. Have a wonderful new year!