Crooks -cheap COUNTERFEITS
Crooks! Selling really bad COUNTERFEITS. I ordered 2 Carhartt coats on 12/2. After receiving an e-mail they were late and Wayrates was searching for raw materials in Cambodia and Vietnam, I knew i'd be scammed. I cancelled the order immediately. They never responded and 1 of the 2 coats showed 12/31 - TOTAL COUNTERFEIT - FAKE. And a bad fake at that. They refused to respond - Im reversing the charges and reporting them for importing counterfeit goods
Funny, they respond to bad review2s, but not to the 6 direct emails I've sent.
Order ID:2474824120495
1 coat received $59.98 is total garbage - Carhartt counterfeit - fake (not even a good fake)
1 shirt $14.89 received, no brand name was claimed, so I guess I'm obligated to keep it.
1 coat $65.89 never received but they took the money.
Reply from wayrates.com
Dear Todd,
Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
E-mail: services@wayrates.com
Phone number：+86 1 855-288-8534
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.