Selwix Blocked My Account
Selwix Support Is Completely Incompetent!
Sent: 24th Apri, 2025.
Resend: 28th April, 2025.
Dear Sir,
I previously had $400.00 in the Starter Pro Max Plan, $400.00 in Start Pro Plan. These plans will expire on June 17th, 2025. I had another $419.00 and $115.00 in Starter Pro 14 Days Plan and both expired on April 24th, 2025. I deposited another $3,501.00 for Pro Max Ultra Plan but, the Selwix System mistakenly diverted it to Pro Max Plan, which Selix Crypto confirmed that it was a system error. This $3,501.00 will expire on May 07th, 2025. Another $300.00 (BTC) on the 304 Days Plan (expires on May 2026).
However, Selwix Crypto asked me to deposit another $3,500.00 which I DISAGREED! Selwix Crypto then DISABLED all my withdrawals! After a week, Selwix Crypto locked me out of Selwix Crypto Account back office. Here is what Selwix sent me and my response;
"Your data has been forwarded to the technical support team at Selwix for a thorough review and analysis of your account activity. During the analysis, we discovered a technical error that caused the auto-reinvestment function to be activated on an incorrect deposit plan when creating your deposit. We deeply regret the situation and assure you that this error has been fully corrected to prevent similar issues in the future”.
"Unfortunately, once staking is activated, it is not possible to return the funds before the deposit term ends or change the selected deposit plan. However, since the issue was not caused by your actions but was due to a system error, Selwix is ready to offer a solution that will allow you to continue investing without additional losses. As a result of the above, the Selwix team will cover all expenses for closing your current deposit plans and will compensate for the inconvenience caused by this incident". We propose the following steps:
• Create a new deposit of $3500.
• All your current deposits will be closed, and a new deposit of $10,000 will be opened under the Pro Max Ultra plan.
• On the new deposit, you will receive accruals to your balance according to the terms of the Pro Max Ultra plan.
At the end of this deposit plan's term, $7000 will be returned to your balance, and $3000 from the bonus funds will be deducted in accordance with the company's rules. We understand how important each moment is in the investment process and sincerely apologize for any inconvenience caused. We value your trust and appreciate your patience. The Selwix team is always ready to offer our clients the best terms for long-term and successful cooperation”.
However, I replied and said that I was not able to deposit another $3,500 as I have used up all my money and I do not have any money left. I did not received any response from this message. However, the company added a $3,000 as bonus to my account without any explanation by email or by telegram from SELWIX, as to why this huge bonus was added as a “BONUS”. I was really surprise! The Support Staff or the company SELWIX didn`t explain the reason, why this bonus was added to my account. I tried to do a withdrawal at that time, when I had a $62.00 balance. I tried couple of times and I noticed that the withdrawal is Disabled. I kept on trying multiple times and I was unsuccessful!
I posted a review on Trustpilot. A Support staff responded and claimed that Selwix was legit company and advised me to contact their support through email and telegram which I did multiple times and I have not received any response Selwix Crypto.
I am completely sadden to noticed that I have now been denied access to SELWIX Crypto Account backoffice. It seems now that I have lost a total of $5,135.00 of my own money without their profits.
Elijah Hon
April 23, 2025
Unprompted review