Overcharged and under delivered
West End gave me a quote of $2200 to fix a DEF gauge that read empty. When picking up truck, they attempted to charge $2800...after discussion we paid $2600. They charged us over $50 for a 2.5 gallon jugs of DEF ($25 value) but yet the tank was empty. After taking the truck home and filling the DEF tank with over 7 gallons (7 gallon tank) we found the gauge was still not working. Their mech asked if I wanted to bring it back and have him look at it! They sent it to another place, got it fixed finally and then charged me another $300. Not once did anyone inform me about what became over $700 in up charges. This business has gone to crap since being bought out. West End will never see another truck from me or anyone that will listen. Poor communication, poor service, poor quality of work.