Feeling very misled…
Still hasn't arrived and after much searching found out it is still in china! Ordered on 8th December. Very disappointed as stated it was a London business address.
And would be delivered within 5 days. No updates, no communication. I know it's a busy time of year but come on. And please don't advertise it's coming from London when it's actually coming from china. I feel a bit misled. I would not recommend buying from this company
Reply from golden-curls.com
Dear Geraldine,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it is to face delays and feel misled about the shipping process.
Some products are shipped directly from our international warehouse to ensure stock availability.
We apologize for the delay in updates during this busy time of year and want to assure you that we are doing everything we can to expedite your order. If you prefer, we would be happy to arrange a refund instead. Please reach out to us at info@golden-curls.com, and we’ll resolve this promptly.
Your feedback is valuable, and we’re committed to improving our service. We truly appreciate your patience and understanding.
Kind regards,
Golden Curls