My experience with Air Arabia was…
My experience with Air Arabia was deeply disappointing and frustrating:
- Rude and Unfair Check-In: Despite weighing my luggage at home within the limit, their airport scales showed otherwise, forcing me to pay extra fees. The staff were unhelpful and unfriendly.
- Intimidating Security: The presence of aggressive personnel near passport control felt unnecessary and intimidating.
- Uncomfortable Seating: The narrow seats made the entire flight uncomfortable, especially for legroom.
- Lengthy Delay Without Support: A 4-hour delay with no water, food vouchers, or compensation. Customer service was unresponsive and dismissive, ignoring complaints and providing no assistance.
- Poor Food Quality: The onboard sandwiches were dry, tasteless, and even caused my daughter to fall ill.
- Aging Aircraft: The planes felt old and unstable during takeoff and landing, raising serious safety concerns.
Overall, Air Arabia is unprofessional, unreliable, and neglectful of passenger rights and comfort. I strongly urge aviation authorities to thoroughly inspect their compliance with EU safety and service standards. Avoid this airline if you value your safety and peace of mind.
