Carol Brodrick

If you pre pay for extra leg room seats you don't expect them to be cancelled with no explanation to hays travel who i had booked with or myself. My holiday was booked to depart 13/10/1024 ref no15294823/S24H and was told to ask for a refund on return for seats which I had paid for and was given to someone else and we was given late check in seats at the airport which I wouldn't have been charged for anyway. I can only assume you sell your seats twice.

I booked a jet2 holiday through hays travel and purchased extra leg room for two people which sell on their website from £29 when we checked in we were given two last minute check in seats which there is no charge, we I queied this I was told I had been thrown out of the system and to request a refund on return from our holiday. After endless correspondence through hays travel to jet2 I was refunded £26 not even covering one seat, I was also informed that our seats had been cancelled months before departure and both hays travel and myself had not been informed. I can only assume that jet2 can sell their seats twice and they will do nothing about it.