I ordered 2 x curlers on 30/11 under…
I ordered 2 x curlers on 30/11 under the belief they would be delivered within 5-7 days. Yodel says they received the parcel the following day but no updates since 1st December! Website is misleading and I’m not even sure if the products will even arrive. Can’t contact anyone and no response to my emails. I ordered with plenty of time to allow for Christmas rush now I will have to order again elsewhere!
Reply from golden-curls.com
Dear Thomas,
I’m truly sorry for the frustration you’ve experienced. I understand your concern about the delay, especially with Christmas approaching.
I’ve checked on your order, rest assured that your items are still on their way, and we are doing everything we can to resolve this.
If you no longer wish to wait for the order, we can process a full refund immediately.
Thank you for your patience, and once again, I’m sorry for the inconvenience caused.
Best regards,
Golden Curls