Business Practices
The company does not provide, at least in a way anyone would normally notice:
a) The products are made in China
b) If you ordered, it is going to take weeks or more to get there. Notice is especially important @ XMas time.
c) No returns policy if product isn't what you expected in the way of quality.
d) If you buy, use American Express ... they will take it off your bill no matter how much the company
Still don't have a delivery date after 9 days.
A "Country of Origin" law for on-line retailers was proposed in 2021... but not like we can get two politicians to agree on anything that helps citizens. The bill states:
"(a) Disclosure requirement.—Any person that operates an Internet website (including a mobile application) and that sells or offers for sale any product through such website or application, shall disclose on such website or application, ***in a clear and conspicuous manner***, the country in which such product was manufactured or finally assembled."
Went back and looked at the test reports on bottom of home page. There's also a FAQ which indicates being Asia based. ...tiny print, hardly "clear and conspicuous" as the law would require.
Reply from Woodbests
Hi,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you've experienced with both our shipping and product information. We understand your concerns and want to address them appropriately.
Country of Origin and Product Information: We appreciate you bringing this to our attention. While we do make efforts to include relevant information about the products on our website, we understand that the way it's currently presented might not be clear enough. We will work on making this information more visible and accessible, ensuring it meets both customer expectations and legal requirements.
Shipping Delays: We understand that timely delivery, especially around busy seasons like Christmas, is incredibly important. Shipping delays are a serious issue, and we deeply regret the frustration caused by not providing a clear delivery estimate. We will review our shipping processes to ensure more accurate and upfront delivery timelines, especially during peak times.
Return Policy: We are sorry for any confusion regarding our return policy. Our goal is to make sure our customers are happy with their purchases, and we will take your feedback into account as we look into improving our return and refund processes to ensure clarity and fairness.
Payment Disputes: We fully understand your suggestion regarding using payment services like American Express for protection in cases of issues with product quality or delays. Your satisfaction is very important to us, and we’ll continue working to improve our processes so that these issues don’t arise.
We value your feedback and will use it to make necessary changes to our service and communication. We’re committed to making your experience better, and we sincerely hope that you will allow us the opportunity to resolve any outstanding concerns.
Thank you again for sharing your thoughts, and please feel free to reach out to us directly for any further assistance.
Best regards,
Jason
Woodbests Marketing Manager
