Canada
Review of Bearfoot
Surprisingly, BEARFOOT reached out to me, to track my shipment of January 2025. It appears the courier lost the package, and they are willing to send me a new order of the item and also a refund for my inconvenience. This is great customer service for BEARFOOT to reach out to me.
Reply from Bearfoot
We thank you for writing the updated review, Jenny!
Review of Bearfoot
Bearfoot replied back to me after I had posted the initial review on Trustpilot, I believe. My Order was placed on: Jan.14,2025 and they finally gave me the DHL information. It still has not arrived into Toronto, Ontario, Canada as of today: Jan. 22, 2025, and DHL wants me to contact Bearfoot. I have ordered the same Toe Spacers from OR and it arrived in 3 days. Bearfoot shows they are located in IL from the DHL tracking. I hope I get my product soon.
Reply from Bearfoot
Jenny, we are glad that we were able to resolve this for you. The initial order never arrived due to being lost by DHL, which we have no control over. We have shipped a new order and refunded the original order. Glad we could resolve this for you, we never intended for this to get lost. Thanks!
Review of Bearfoot
I hope this online store is not a fraud. There is no phone number to call. I have emailed them twice asking about the dispatch about my Order, and the past 2 days, this is what I keep getting, in reply:Thank you for reaching out to us. I want to confirm that we have received your message regarding your order status. I understand your concern and appreciate your patience.
"Please rest assured that someone from our support team will be in touch with you within the next 24 hours to provide you with an update."
Let's see what happens for the rest of this week, before I have to call my credit card company to report fraud.
Review of Treatmedy
did NOT receive a "THANK YOU NOTE". And, I do not want not receiving this "THANK YOU NOTE" to hinder my FULL MONETARY REFUND.
Your website's Return Policy also DOES NOT have this "THANK YOU NOTE". Here is what your website says:
Please make sure the items are in their original packaging, in good working condition, don't have visible signs of use, and all the manuals and other accessories are included in your return.
Please advise as soon as possible, as this Return Process is by far the most complicated one I have had to deal with buying items online.
Thank you for TRUSTPILOT for TREATMEDY to get back to me a whole lot sooner than before. Which took almost one week.
Reply from Treatmedy
Hi Jenny,
Thank you for sharing your concerns, and we truly apologize for any confusion or frustration you’ve experienced during this process. Please rest assured that the absence of a "thank you note" does not impact your eligibility for a full refund. Your refund will be processed once the returned items are received and inspected in accordance with our return policy.
We understand your frustration, and we’re committed to ensuring this process is as smooth as possible moving forward. You will absolutely be taken care of, and we’ll make sure your refund is processed promptly. If you have any additional questions or concerns, feel free to reach out to us directly at support@treatmedy.com.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Best regards,
Hailey from Treatmedy
Review of Treatmedy
I am never buying from FACEBOOK again. TREATMEDY just keeps extending their Guarantee when I want a FULL MONETARY REFUND. I have had surgery and I have explained to TREATMEDY that their bunion product does not surpass my custom-made splint. Yet, TREATMEDY just keeps emailing me on extending their Guarantee for a monetary refund. Now I have to spend time on getting my credit card company involved. And, why is there no direct contact number to reach their customer service? Is this company a fraud?
Reply from Treatmedy
Hi Jenny,
Thank you for sharing your feedback, and we’re truly sorry for any frustration you’ve experienced. Your satisfaction is extremely important to us, and we want to resolve this promptly for you.
We have located your order in our system and can see that our agent provided you with the return instructions for a full refund a couple of days ago. Once the return is received and inspected, we will process your refund right away. Please follow the instructions provided, and if you need any further assistance, feel free to reach out to us at support@treatmedy.com.
While we don’t yet have a direct phone support line, we are actively working on implementing one to better serve our customers. In the meantime, our team is here to assist you via email and ensure this matter is resolved quickly.
Thank you for your patience, and we look forward to finalizing this for you.
Best regards,
Hailey from Treatmedy
