This is the worst company ever
This is the worst shipping company I’ve ever dealt with in my entire life! They have the most complicated and ridiculous procedures imaginable. They asked for a very difficult form to fill out, along with a request, passport, national ID, and even a bank statement. I had to provide them with TWO bank statements because the first one didn’t work. They even want proof of address! All of this for just ONE shipment! I’ve dealt with dozens of shipping companies before, and they only asked for my name and number. But this company is completely different. They even demanded that I add a new name, "Hussein Hussein" because some shipments came with that name on them, even though I never provided it. and they REFUSED to add it to my account, despite me providing the official invoice and tracking number. They demanded that I change the name to Hussein Hussein and provide all the information under his name, which I don’t even know! This is nothing but exploitation! All of this just so I can pay $5 to add an extra name to my account. I signed up for their biggest plan, and this is how they treat me?! The worst company, and the worst experience I’ve ever had with any company in my life!!!
Reply from Usa2me
We are not a "shipping company" we are a mail forwarding company that is regulated by the US Postal regulations, as such we are required to collect official USPS form1583 and verify the identity of every customer. This is clearly explained during signup and again in the welcome email and before the customer begins using the services to receive any packages.
Given these regulations, we can't accept packages under names that are not registered or verified.
This customer is complaining that we are required to enforce these regulations. We are sorry he feels this way, but hope that readers understand that this is not optional. In fact, we would recommend any customer to be wary of any mail forwarding company that does not comply with US laws and regulations.