Papadopoulos

The positive is that they have flexible plans that you can switch easily. Unfortunately, their coverage in many parts of Toulouse, Colomiers and across France is horrible.

Then the customer service over the past two months has been really horrible. I changed banks and Reglo allowed me to switch automatic prélèvement on two lines but on the third nothing worked. I tried online on their website, my bank tried, I tried by email.

Finally when the old bank account was closed, they suddenly woke up and sent me a really nasty email anonymous email saying my line was stopped for not paying 3 euro. Then suddenly they managed to setup the prélèvement. We decided it's better not to keep all lines with Reglo.

Shocking scam. I booked and prepaid a rental car with my Visa Debit Card on the Alamo France website as I usually did for local Alamo rentals in Toulouse. I arrive at 3 am in Paphos, Cyprus as booked and they refuse to "accept debit cards" and that their policy is to block 1250 Euros for ! But if we pay 50% surcharge of 90 Euro they can reduce the block to 650 Euros !!

I had to wait until dawn to get transport to Paphos and then on to Nicosia 200 kms away. I got a rental from Petsas one of the local family rental car companies with a Visa Debit Card and they only blocked 200 Euro on the Debit Card no problem.

The person at the counter at Alamo Paphos said it's not his problem and I should check with "my broker Alamo France". When I asked if they are the same company and he said no.

They are refusing to refund my money or to apologize.

When I raised a complaint on Alamo France website it redirects me to Enterprise UK, who then redirect me to Enterprise Cyprus. Who stated that they never accept Debit Cards. And then they redirect me back to Alamo to see the conditions which don't mention anything about not accepting Visa Debit Cards.

I am following up with my bank and with Visa to get confirmation on what is our recourse if a Visa merchant doesn't accept Visa Debit Cards but only Visa Credit Cards.

Needless to say this is the last time I use Enterprise, National Rent A Car, Alamo or any of their affiliates since this is their corporate policy in dealing with customers.

Make sure you get in writing from the office where you are planning to get a car of the exact conditions before you book and part with your money.