Poor experience
My recommendation based on recent experience would be to not use this company. Their whole team sat around when we arrived at new property. I paid for undoing boxes which wasn’t done. They just dumped furniture. The guy who put up lights caused paint damage and ended up fusing the electrics. They left mess all over and 3 days later we still are fixing. They are expensive and my experience was poor.
Reply from Pro Movers | Moving Made Simple | Abu Dhabi
Thank you for taking the time to leave your feedback. We always strive to deliver the highest level of service, and we value your input as an opportunity to improve and ensure that similar situations are avoided in the future.
Following your review, we conducted an internal investigation across multiple departments to understand the root cause of your concerns. Despite our efforts to contact you through phone calls and WhatsApp messages at the same day of your move, as well as arranging for our sales representative to travel from Abu Dhabi to visit you in Dubai the following day, we were unfortunately unable to address your complaint. We regret that our attempts to meet with you and resolve the matter were not successful, and we respect your request for no further contact.
We sincerely apologize if our repeated outreach caused any inconvenience, as our intention was solely to understand and resolve your concerns as quickly as possible. While we were unable to gain clarity on your specific complaint at that time, we remain committed to making this right.
If you are open to it, we would still be happy to arrange a visit with our team to address the issue and ensure your satisfaction. Please let us know if we may contact you to plan a resolution at your convenience.
Thank you once again for sharing your experience, and we hope to have the opportunity to restore your trust.