Packaging is terrible
Package was delivered quickly, but the items were put into a plastic mailer bag with no protection whatsoever. The bag was torn in several places, luckily the items were not lost. A book was damaged, creased and wavy, like it got moisture and then dried. Only reason I give 3 stars is they offered a small discount, but would not ship out another one instead. I paid so much more in shipping than the $4 credit they gave for a damaged item.
Reply from HeritageOfScotland.com
Dear Russell,
Thank you for taking the time to leave a review and for sharing your honest feedback. We sincerely apologize for the inconvenience and disappointment caused by the packaging and the condition of the items upon arrival.
We take full responsibility for the inadequate packaging and have reviewed your concerns with our team to ensure improvements are made. Your suggestion of using more protective materials, such as padded envelopes or small boxes, has been noted and will be implemented to prevent such issues in the future.
We regret that we were unable to provide a replacement book due to it being out of stock at the time. While we did issue a refund for the damaged item and provided a discount code for your next purchase, we understand this did not fully address your expectations or the situation.
Your feedback is invaluable to us, and we appreciate your patience and past support. If you decide to shop with us again, we are committed to providing a much better experience.