Good experience with a fair price.
Good experience with a fair price.
Didn't love that the movers are a little careless with the items. They dropped a heavy wardrobe because one person tried to carry it instead of 2. They also damaged 2 of my items that bounced down the driveway after falling off the dolly. Bellhop did give me some money back for those 2 items but honestly, if the movers were a little more careful, it wouldn't have happened.
Reply from Bellhop Moving
Clover,
Thank you for sharing your experience. We’re glad to hear that you found the service fairly priced and that overall, it was a good experience. However, we’re truly sorry to hear about the damage caused during your move due to the movers’ mistake. This is not the standard of service we strive to deliver, and we understand how disappointing this must have been.
We take incidents like this very seriously and want to ensure your concerns are fully addressed. If you haven’t already, we encourage you to reach out to our support team or visit bh-claims.com to file a claim for the damages. We’ll be happy to assist you and work towards making things right.
Thank you for bringing this to our attention. Your feedback helps us improve and ensure better care in future moves. We appreciate your understanding and the opportunity to make this right.
Sincerely,
Bellhop Support Team