Md Irfan

MakeMyTrip is one of the worst and most dishonest travel agencies I’ve ever dealt with. I just wanted to change my flight date, and they kept changing the price every time — first AED 350, then 430, then 490, and now 460.

At first, they said AED 290 for the date change, AED 40 for MakeMyTrip service charge, and the rest for the fare difference — but there was no fare difference at all! The original ticket I booked was AED 734, and now the same flight is AED 560, which is AED 174 less, yet they kept using the same excuse: “Price is dynamic.” Even in their own portal, the same lower fare is showing.

Even when I agreed to pay AED 460, they said they would issue the ticket after 24 hours, and if the price went up, I’d have to pay again! This is completely unfair and manipulative.

They are playing with customers, giving false information, and wasting people’s time. No transparency, no accountability, and zero professionalism. Once you book with them, you’re stuck — they keep changing their words and amounts every time. Totally unacceptable experience.

Booking ID: AN21AGH1X6567748706
PNR: 9V44L7
Route: Abu Dhabi (AUH) → Kolkata (CCU)

I transferred money from Dubai to India using the app on November 15th, but the funds have not yet been delivered to the beneficiary bank. The app requested identification verification, which I had already provided before initiating the transfer. Despite this, they repeatedly asked for the same information. Since installing the app, I have entered my details 5-6 times, but the requests continued. Each time I uploaded my proof, it was initially accepted, but within half an hour, the app would request the same information again.

The service has been poor. When I called customer care, I had to wait over 5 minutes for an agent to respond. Once connected, they asked two questions and then put my call on hold for 10 minutes. After returning, they requested additional details and placed me on hold again for another 10 minutes. This repeated process highlighted the inefficiency of the service and has caused significant frustration.
Reference Number- R85682692142