FF14 great game TERRIBLE Terms of Service and Customer service
FF14 is a GREAT game IF, you do not like talking. Because of medieval over policed and vague terms of service; report trolls have made the MMO aspect UNPLAYABLE.
If you make a game and call it an MMO; players MUST be able to communicate freely WITHOUT being penalized otherwise their is NO community worth joining.
I have never played an MMO before where the major towns are dead silent cause everyone is afraid of talking because they might lose their accounts like 1500's England.
This is why WOW was so successfully, despite their graphics and content not being the best, their freedom to communicate as a community made the game famous.
SE already has speech filters and ways to turn off their speech completely to people who are CONSTANTLY "offended" yet, they abuse the report system instead.
SE wanna fix their games? Get rid of the dumb anti-community terms of service that punish speech in and out the game. Ban the bots and RMT fine but, STOP punishing regular players for community speech!
If the influencers players who promote your game were to type their speech in game, they would all be banned.
Trolls do who speak in a game do ruin the game for anyone; that why the filters and blacklist exist.
Trolls who use the TOS and report system to dictate WHO can speak and play RUINS the game for EVERYONE!