Very poor customer service
WYM are impossible to get a hold of as nobody answers the phone or email. I very nearly lost my property as a result of delays caused by WYM and their poor responsiveness where they often took weeks to get anything done. Things only got back on track when my case was outsourced to Margaret Dundas - she was brilliant and very helpful throughout - and the only reason I'm not giving 1 star is because of her!
Reply from WYM Legal
Hi Matt
We are sorry that your transaction took longer than expected at 20 weeks and the pressure the other side were putting on you due to communication issues. But we are happy that you have successfully completed and able to enjoy your new home.
We do appreciate the positive feedback for Margaret, she is one of our consultants with excellent knowledge and experience in conveyancing. We're glad she was able to use her skills to get your transaction over the line.
We will pass this feedback on to her.
Sincerely
WYM Legal