We bought a car and everything was fine…
We bought a car and everything was fine until we went to collect it.
On inspection of the car I found that it had a least 1 loose wheel nut and so had obviously not been checking before our collection.
I asked for the whole car to be checked again and it was found that the thread of the wheel nut was stripped and it needed a new brake drum and wheel hub.
The inspection sheet that I requested to show they had looked at it was from August (we bought the car in October).
They also only replaced 1 brake drum and refused to replace the other despite all manufacturers recommending that brake items are replaced in pairs.
Overall I have no intention of using the place again for any mechanical work as I have no confidence in their ability to do it properly.
Reply from bravoauto
Hi,
Thank you for taking the time to share your honest feedback.
We are truly sorry to hear about your disappointing experience with us, and we completely understand your frustration. This is not the level of service or professionalism we strive to provide, especially for our valued customers.
We appreciate you bringing these matters to our attention and will review them with our team to ensure we address these concerns and improve moving forward.
If you would like to discuss your experience in more detail, please feel free to contact us directly at tellusmore@inchcape.co.uk so we can try to resolve the matter to your satisfaction.
Take care!