Extremely poor quality boxing gloves and customer care
I ordered a pair of boxing gloves, the leather starting cracking and fell off the gloves within first putting them on. I wrote to the customer service team who said that I send them back and then they could send me a new pair, however the new gloves wouldn’t arrive for another week. I then told them this was too long and to just give me a refund to which they bluntly said that they had already sent the new pair and they couldn’t see where I had said I didn’t require a replacement. I now am having to return another pair of gloves from them which I hadn’t wanted and still haven’t seen my refund.
Reply from Geezersboxing
Hi Aimee,
The 1 star review is very harsh on this occasion.
We are very sorry that the customer service team did not pass on to the returns team that you required a refund instead of an exchange.
The sales team explained to you that unfortunately now the order has been dispatched again we can not issue a refund until the order is sent back.
We have provided you with a free return link to have them sent back free of charge. Once they are returned we will be happy to issue a full refund for them no problem.
It was purely just a mistake which we are sorry about.
I can apologise for the inconvenience that this would have caused.
Geezers Boxing