Green but not slick
Good to see a business offering sustainable solutions. Sadly, however, there were significant delays in delivery (which required chasing twice), then to find half the order was missing. Refund requested by email, which then had to be chased via phone. Eventually refund provided. Pleasant enough over the phone, but general logistics and approach to customer service need polishing.
Reply from The Green Office
Dear Sam,
Thank you for taking the time to share your feedback regarding your recent order. We are sincerely sorry that your experience did not meet your expectations.
We understand that delays in delivery and missing items can be frustrating, and we apologise for any inconvenience this may have caused. We are committed to improving our logistics and customer service processes to prevent such issues from occurring in the future.
We have reviewed your feedback and have initiated an investigation into the specific delays and missing items associated with your order to identify any underlying causes.
We appreciate your patience and understanding as we work to resolve these issues. Please rest assured that we are taking your feedback seriously and are committed to providing you with a positive experience in the future.
If you have any further questions or concerns, please do not hesitate to contact our customer service team.
Sincerely,
The Green Office Team