Sherri Rusch

Jessica from GS-JJ makes the ordering process easy and enjoyable. Her communication is excellent—she quickly responds to questions and is always a great help. What truly sets her apart is her attention to detail and her customer-first approach, which gave me complete confidence in placing my second patch order. The quality of the PVC patches is outstanding, and they were beautifully crafted. If you're looking for great service and a high-quality product, Jessica and GS-JJ are the way to go.

We absolutely love our new Aipas A2 Elite bikes! We ordered the combo, and couldn't be happier. Shipping was fast, delivery was top-notch, and setup was a breeze. Plus, when I had a question, customer service was easy to contact and even offered to call me back!
We chose these bikes because of their high ratings, foldable design, and the excellent pedal-assist (PAS) feature with both shifting and throttle. The safety features are also a huge plus, including head and tail lights for night riding, brake lights, and disc brakes. With the PAS, I can easily attach a dog trailer and still conquer steep hills.

Wuben G5 Light: A Cautionary Tale
I recently received a Wuben G5 light (G538711923) as a gift from a friend in another state. The light arrived on May 5, 2025, and right out of the box, a critical safety feature—the lockout mode—was not functional. This means the light could accidentally turn on, which is a significant concern.

I've attempted to resolve this issue through Wuben's customer service, emailing them over six times for a warranty replacement. Their response time has been consistently slow, often taking several days to reply to my messages.

Shipping Blunder and Lack of Resolution
On May 24, I was finally informed that a replacement light was being shipped. However, to my dismay, the light was sent to my friend, not to me. I immediately notified Wuben of the shipping error. Two days later, on May 26, they responded that it was "too late" to change the destination.

This was clearly Wuben's mistake, and it could have been easily rectified with a more prompt customer service response. Now, my friend will incur the additional expense and inconvenience of mailing the replacement light to me. This entire experience has left me without a working light and with a strong feeling of dissatisfaction. As a result, I will not be purchasing from Wuben again.

Jessica at GS-JJ was a delight to work with. She expertly guided me through my first patch order ensuring the design was flawless. She made the entire patch design and ordering process smooth and successful. I couldn't have asked for a better experience! I can't wait for the patches to arrive.