I. D.

I never bought anything from this company but one of their clients mistakenly used my address for their subscription so I've been receiving the client's packages for several months. I contacted the company about it but they just give generic, likely AI-generated answers and don't address the problem. I have no idea if their products work but they sure don't seem to care whether their customers receive what they paid for.

I had technical issues with the website and requested a refund. Craftsy canceled my order and refunded me within hours.

Customer service takes forever to answer emails (ten days on average is my experience).

I ordered tools online and needed them fast. They were supposed to ship within two days. Ten days later they still hadn't shipped although they were in stock according to the site. I contacted customer service and they told me they'd ask for more info and update me by email. They didn't update me. I contacted customer service again and they told me the item was temporarily out of stock but would be shipped when available. I asked them to cancel the order and refund me, they assured me they would within 24-72h but they didn't. I just received an email stating my item has shipped, but in the meantime I bought it elsewhere because I needed it badly. Don't buy online from them if you're in a hurry. Not everything is in stock and customer service is beyond useless.

Stayed home on scheduled delivery day twice but the packages weren't delivered on said date. Instead they sat at the warehouse for a couple more days. I wish the scheduled delivery times were reliable.

Fast shipping, packaging was very sturdy, machine arrived quickly and works great.