NEVER RECEIVED
This item was never ever received and the tracking shows no address where it was even delivered but it certainly was not to me and then you tell me to call overseas to find out where it is and when it is tracked it simply shows label created not used - this is just another fraudulent sale in my eyes and you have done nothing but lie to me and made me wait to receive NOTHING ! WHAT A WASTE OF MY TIME AND MONEY
Reply from Dihaga
Dear Laurent,
We truly apologize for any inconvenience caused to you; We have examined your case and actually, we produced and shipped the package according to the address you provided.
We were very disappointed to see that a dispute was opened with your bank and that a negative review was left while the package was delivered to you successfully. We truly wish you had reached out to us first, as we are always willing to help resolve any issues.
Here is proof of of the shipment:
https://prnt.sc/RRT_B2E35NCm
https://prnt.sc/Ykp_LlDoWG1Q
Could you please double-check with the courier directly via email and carefully review the address you provided us?
Couriers' Contact Information: service@yanwenexpress.com
Your tracking number is: UK408323229YP
If you have already checked thoroughly and still cannot locate the package, we are willing to support you by sending a replacement.
We kindly ask for your cooperation so we can resolve this matter together. Please check private message we sent to you.
Sincerely,
Dihaga Team.
