Ali Mohamed

I sent an email asking if they would buy my tickets, and they responded instantly. We continued the conversation on WhatsApp, where everything was handled smoothly. I sent the tickets and received the payment immediately. I dealt with Adam, and as it was my first time selling a ticket online, I was impressed by how professional and easy they were to deal with. Highly recommended!

I had a highly disappointing experience with Airbnb due to both their policies and support services. I booked a room for 10 days, but upon arrival, I found the room in terrible condition—dirty, infested with spiders and insects, and clearly not as described in the listing. There was even hair on the bed, despite paying over £50 in cleaning fees.

When I raised these issues with the host, they dismissed my concerns, claiming it was normal for UK homes to have spiders, as if that excused the poor cleanliness and misrepresentation.

I contacted Airbnb support for a refund, but my request was declined. I then asked for a partial refund and to modify my stay to just one day. However, Airbnb's policy required the host’s approval first, which is extremely frustrating given that the host had already been dishonest in the listing. After leaving me without help for four hours, Airbnb support finally offered £150 as compensation, which didn’t even cover 20% of my booking costs.

In short, Airbnb's policy protects dishonest hosts at the expense of guests, and their support team is unhelpful when issues arise. If you're considering paying a large sum for an Airbnb, I recommend saving yourself the hassle and opting for a hotel instead, where you’re more likely to get what you pay for.