How many companies are needed to rent a property?
The house we rented was lovely and we enjoyed our stay. However, to rent thriugh Belvilla, then to have another company to manage the rental ( including to collect the deposit), then yet another company to handle check in and check out was cumbersome. I may hesitate to rent from Belvilla again. In addition, the few instructions provided were in Dutch—in Wallonie! I was able to translate the Dutch enough to see that we would be charged for every little issue ( fir example 10Euro if the toaster wasn’t cleaned) but this was never explained in English or French , the two languages I speak. The checkin and checkout company seemed to know very little about the property. If there had been a problem with anything we were to contact the “middle man” company.
Reply from Belvilla Belgium
Hi,
Thank you for sharing your thoughts on your recent stay. We're delighted you enjoyed the house itself.
However, we apologize for the complexity and inconvenience caused by our multi-company process.
We also appreciate your detailed feedback in regards to the communication and information of the facilties and charges in the house.
Our goal is to streamline the process and provide a seamless experience.
Thank you for your constructive feedback. We value your input and will use it to improve our services.
We hope to regain your trust and welcome you back to Belvilla in the future.
~Theo