Corinna Wright

Ireland

Reviews

Review of Three Ireland


Rated 1 out of 5 stars

A waste of time.

I rang them twice on two separate occasions they ashored me they would ring me back, I'm still waiting. So glad I read the reviews . I am going to stay with my current provider. They need to get ther act together. Thank you

September 9, 2025
Unprompted review

Review of Flogas Ireland


Rated 1 out of 5 stars

I thought it was going crazy until I…

I thought it was going crazy until I scrolled down and read people that have the same problems as I. Everything was good at the startbut things spiraled out of control in June when I gave a meter reading to flogas I received a bill for 268 euros my normal bill would have been for around 80euros. Out of 8 weeks I was there 5. I thought it was a mistake and would be corrected ont the next bill.
August I rang in the meter reading and explained that this reading was less tha the June bill. She checked it out and said they had made a mistake and would send me anew bill iwaited and waited until I could not stand it any longer so I rang again, only to be told I needed to give another meter reading as their accounts did not match. So a gave them another reading. Yesterday I received a bill for 382.96 euros.
There has been very little use of me electronic because I was frighted of receiving a large bill. I rang again explained that the bill must be wrong that tha most it would be is around 150 euros max .she told .e she needed my to take a photo of meter I explained l was on my own and that I didn't know how she said she would her but we could not do it on my android phone. She then told me I had to phone the esb and give the the reading as they would not except my word as to the meter reading.
No oven no dryer no heating only microwave lights and a presure cooker I spent most of my time gardening and reading.
This is not right it would be cheaper to pay the exit fee and wash my hand of them. I will have to skip meals to pay money I don't owe. Is disgusting the way we are been treated 😪

September 10, 2024
Unprompted review

Reply from Flogas Ireland

Good morning Corinna,

We have tried to reach out to you based on the information your supplied but cannot verify you as a customer with FloGas.

If you have any information you can share , Account Number , address , phone number this can assist our team in identifying you and we will reach out to you then.

Kind Regards
Gill G
Customer Experience Team
Good Afternoon Corinna,

Many thanks for taking the time to leave your feedback.

Just for clarity , Flogas bill our customers based on reads received from ESB Networks.

ESB Networks
All electricity customers have meters installed in their homes. ESB Networks installs and maintains your electricity meter. They also:

- Take meter readings four times a year and estimated readings twice a year.
- Send your meter readings to your energy supplier. Your energy supplier then bills you based on your usage.

I've popped a link below from the CRU website to explain how ESB Networks are responsible for sending reads to suppliers so the supplier can bill you.

https://www.cru.ie/consumer-information/billing/your-electricity-meter/

Sometimes, ESB Networks may estimate your meter reading based on your historic consumption if they’re unable to obtain a physical read. These estimates can occasionally be inaccurate. In such cases, we ask our customers to send us a photo of the meter reading, which we then forward to ESB Networks to adjust their records. Once they correct the reading, we’ll be able to issue you an updated bill. Most customers simply take a quick photo of the meter and send it to us. ESB Networks will require this before they can revise the reading, especially if there’s a significant difference between the estimate and your actual reading.

To avoid future discrepancies, we encourage all our customers to submit monthly readings. This allows us to send the data to ESB Networks and Gas Networks Ireland, ensuring any estimates are much closer to your actual usage.

This process should have been clearly explained when you contacted us. I’ve reached out to you for your account details—once we receive them, one of our specialists will get in touch to assist.

Kind Regards
Gill G
Customer Experience Team