Customer support is lacking
Customer support is lacking. The way we order our videos continues to change.
September 3, 2024
Reply from Billo
Thank you for your feedback. I’m sorry to hear that you’ve been experiencing issues with our customer support. We’re constantly working to improve our services and your input is invaluable.
Regarding the changes in the video ordering flow, our goal is to simplify the process and enhance the user experience. We understand that changes can be challenging, and we appreciate your patience as we work to make the interface as user-friendly as possible.
If you have any specific concerns or need further assistance, please don’t hesitate to reach out. We’re here to help!