Josh

Product is amazing. I use it to edit all of my videos for clients and add captions. It's a Saturday night and I needed to edit some videos. I reached out to support not expecting an immediate reply back, and they got back to me in seconds. On top of that, they are helping me remove the HDR setting from my videos which makes them darker. I sent them the videos and they are taking care of it. 10/10 service which you rarely see from online subscription platforms. Mohammed was the rep who is helped me. Can't say thank you enough!

I like the platform (although be careful when ordering because it is not made very clear how the process works), but the creators have made us great videos.

That being said, their support is some of the worst I've experienced. We ordered 7 videos on Tuesday morning, and I didn't realize I needed to do them individually and did them together by mistake. We are in a bit of a rush to get the videos out for our campaigns this month.

Their chatbot is terrible, and their email support is even worse. I was connected with someone who seemed helpful, but had to submit the refund somewhere internally, which seems to be a blackhole.

It's now midday Thursday and still nothing has been refunded so I can order the rest of the videos and be done with this. It seems as though their entire company takes Thursdays off. After this batch of videos we will not be using Billo again.