When the company sends the wrong product , they should sort it out at their expense.
This year my daughter wanted a swimsuit for holiday and ordered it. We were sent black pants instead. When I emailed I was asked to send photos etc of package, which I did. Then had to post back before they would send swimsuit. Postage was NZ$29 and I had to send photos of package with post and address , which I did. We finally got the swimsuit, long after holiday was over as this took months! Now I am waiting to hear how they will reimburse the postage I paid for their mistake. A credit is of no use as I don't wish to order from them again after this experience. Be aware.
Reply from Ruby Love
We would like to apologize for any inconvenience you may have been caused due to this order. Please feel free to contact the office so that we can discuss your issues and get them resolved right away.