I want to give my real opinion
I want to give my real opinion, apart from compliments and such, I have bought from this company twice. The first time I bought an f26 model and it had two minor flaws, but overall it was acceptable and I was satisfied with the ride and overall quality of the bike. The beautiful design of this model also had a positive effect on me, but unfortunately my bike was stolen. But these positive points made me order the same bike model from this company again. The second time the bike arrived and there were no problems. It is possible that there are small problems during the delivery. The second time the LCD of the bike was broken, but I want to say this. The support team works well and is always responsive because when you make a purchase online, problems may arise, as happened to me, but the support team is always responsive and solves the problems and if necessary, they send you replacement products. This was something that happened to me and I wanted to tell everyone.
Reply from Duotts
Dear Meysam Heydarpour,
Thank you for taking the time to share your valuable feedback!💖
We're delighted to hear that you were satisfied with your first experience with the F26 model. Despite some minor issues with your initial purchase, it's truly a privilege to see you choose to trust us again. We understand that online purchases can be subject to imperfections, but we're pleased to know that our customer service team was able to assist you promptly and ensure your purchase was a complete success.
If you have any future questions or suggestions, please feel free to contact us. We're always here to help:
Email: molly@duotts.com
Service Hotline in France: +48 570 700 789
Thank you again for your support and understanding. We wish you every ride filled with joy and freedom! 😎 ✨
DUOTTS Customer Service Team