Kyocera warrenty will not be honored
I bought my 2nd kyocera phone Feb, 2024. It began heating up almost immediately after purchase but it resolved quickly and was infrequent so I didnt think about it much. In the last two months It began heating up more frequently until it acutally started burning my ear and hand. I took this to the vendor that sold it to me and they contacted kyocera regarding the problem and provided proof of my purchase and the two year warrenty.
The agent Maurio, acted as if honoring the warrenty came out of his own pocket. Finally they decided to send me a new backplate for the phone, but it did not come with a battery. The vendor looked at the original battery and thought it looked swollen. that battery was installed in the new back plate and the phone was put back together and my info transferred. I took the phone and went to my place of business, set the phone down and within minutes it was hot again. It was not charging. It was sitting on a cool counter. I took it to the vendor who verified this and spoke to Kyocera agent. This agent once again was very obstructive . I sent the original back plate back Friday August 23. August 28 Mauio called and apologised for the problem and stated that the company would be sending me a new phone I was to send the TWO back plates back. I questioned this because I had sent the first original backplate back, had the replacement on my phone and couldnt send it until I had my replacement phone. He seemed very confused by this and kept insisting that I send both back. Kyocera had already recieved the first original backplate. I did not have a shipping bag for the replacement nor did I have a working phone sent to me. As of today i have recieved another backplate, No battery which they say is an accessory, and Would not recommed a kyocera phone to anyone.