Worst customer service
UK - Placed an order for over £400. Express delivery in 3 days.
Delivery deadline passed.
Contacted them. Nothing had been sent due to gaps in stock. No email to advise after taking full payment.
Requested refund. They ignored this and then proceeded to send two items. Sent a tracking number. That still hasn’t been dispatched. Clearly wanting to keep my money!
Utter shambles of a brand management to deal with. Zero customer service and more interested in making money over customer satisfaction.
The whole lot will be going back and im reporting them to trading standards in germany.
